Return Policy
We want to ensure that you are completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied with your purchase and wish to return it, please follow the guidelines below to return your purchase.
If you have a question that isn’t addressed here, please call our customer support team at (541) 343-3643 between the hours of 8:00AM-4:30PM PST, Monday through Friday.
- Can I return or exchange a product?
- How do I return or exchange an item?
- How do I report a damaged or defective product?
- What if you sent me the wrong product?
- What if I ordered the wrong product?
- How long do I have to return or exchange a part?
- Can I return or exchange a part for any reason?
- Are original and return shipping charges refundable?
- Are there certain parts I can’t return?
- Do I have to pay any restocking fees?
- Do I have to pay for return shipping?
- How long will it take to receive my refund?
- How long do returns take to process?
- What if the part is defective or damaged?
- What if my return never arrives? Do I still get a refund?
- What if someone else purchased the part for me and I want to return or exchange it?
- What if I need to make a warranty claim and return a part?
- If I have a question about my return, who do I contact?
Q: Can I return or exchange a product?
Yes, as long as the part is:
- Not custom built to your specifications
- Unused
- In the original manufacturer’s packaging
The only exception for custom orders is if there’s a manufacturing error or product defect.
Q: How do I return or exchange an item?
First, contact us at (541) 343-3643 or [email protected] to obtain a return authorization number (RMA). Next, ship the item(s) via the carrier of your choice to 120 Cleveland Street Suite 1A, Eugene, OR 97402.
We recommend using a carrier that will provide a tracking number for the shipment. Also, please include a copy of the packing slip or your receipt in your return.
Q: How do I report a damaged or defective product?
Please contact UPS immediately with your tracking number and they will handle the claim from there. Within the U.S. please call: 1-800-742-5877. International customers follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.
Q: What if you sent me the wrong product?
Please give us a call and we’ll send you the right one ASAP.
Q: What if I ordered the wrong product?
You’re welcome to return it within 7 days, provided that it is:
- Not custom built to your specifications
- Unused
- In the original manufacturer’s packaging
Q: How long do I have to return or exchange a part?
You have up to 7 days after receiving your order to return it.
Q: Can I return or exchange a part for any reason?
Yes, as long as you return the part within 7 days and the part is unused and in its original manufacturer’s packaging.
Q: Are original and return shipping charges refundable?
Royalty Core will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
Q: Are there certain parts I can’t return?
Yes. Custom items cannot be accepted for return, unless there is a manufacturing error or product defect. This includes, but is not limited to, custom studs, custom paint, no studs, LED alteration, custom logos, etc.
Q: Do I have to pay any restocking fees?
All returned products are subject to a 20% restocking fee. Any product not returned in a new, unused, and ready-to-sell condition will either be subject to an additional 15% repackaging charge or returned with no credit issued.
Q: Do I have to pay for return shipping?
Yes. We highly recommend tracking and insuring your return shipment to avoid any unforeseen problems.
We will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however, refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
Q: How long will it take to receive my refund?
A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.
Q: How long do returns take to process?
We take about 5-7 business days from when we receive the return to process it.
Q: What if the part is defective or damaged?
If your part was delivered by UPS, please contact them immediately with your tracking number, and they will handle the claim.
US customers: Call 1-800-742-5877.
International customers: Follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.
If your part was delivered by another carrier, please call us. Your package will be fully insured, so you don't have to worry about paying anything.
Q: What if my return never arrives? Do I still get a refund?
No. That’s why we recommend getting a tracking number and buying insurance for your return shipment.
Q: What if someone else purchased the part for me and I want to return or exchange it?
You can return the product to us with the original customer receipt. If the person can’t provide the receipt, we can work out an exchange.
Q: What if I need to make a warranty claim and return a part?
All of our products come with a lifetime structural integrity warranty. If you need to make a warranty claim, please call us to start the process.
Q: If I have a question about my return, who do I contact?
If at any time you have questions about your return of an item purchased at Royalty Core, please call Online Customer Support at (541) 343-3643 between the hours of 8 AM-4:30 PM PST, Monday through Friday.